# VPN certificate reset
This guide describes how to reset your VPN certificate and passphrase required to access your lab when you receieve your shipments from the VPN certificate reset order.
# Requirements
Shipments from the VPN certificate reset order
- Your new VPN certificate and VPN profile sent over Filesender.no
- Your new
VPN passphrase
and yourZIP file key
sent over Signal.
Software already installed in your initial lab onboarding:
- VPN software already installed (if not, head over to our Getting started guide to install the VPN software.
- A working Google authenticator application on your phone that provid time-based VPN verification codes (if not, you can order Google authenticator key reset in our service desk).
# Download and unpack the certificate
We will communicate your VPN certificate over your organizational email. You will receive a link to an encrypted file archive (7z-file).
- Click on the link in the email to download the file and save this on your local machine.
- Unpack (extract) the file with your favorite file archiver software that recognize the 7z format (opens new window) (see below).
- Use the key named
ZIP file key
from your Signal transfer to decrypt the 7-zip archive.
Decryption guides
Click on these links for installation guidance if your current software don't recognize the 7z-format: Windows (opens new window), mac (opens new window), linux (opens new window).
OS X and macOS: The default archive utility will not recognize the passphrase of 7z files. You will need to install 7z-compatible software from the link above.
# Remove the old VPN certificate
You will need to remove your old VPN certificate and passwords before you install a new one.
Windows
- Right click on the OpenVPN icon in the task bar in the lower right corner of your screen and select
Clear Saved Passwords
- Open your file explorer and manually remove the folder with the old OpenVPN configurations. It's usually located here:
C:\Users\<MYUSERNAME>\OpenVPN\config\<folder-with-username-that-you-should-remove>
- Right click on the OpenVPN icon once more and
Import from file
from the Connect to the VPN section of our Getting started guide.
# Setup the new VPN profile
Follow the Setup the VPN profile section of our "Getting started" guide.
# Connect to the VPN
Follow the Connect to the VPN section of our "Getting started guide".
# Verify your VPN connection
Follow the Verify your VPN connection section to verify a successful VPN connection as your will not be able to log into your lab until the VPN is working.
# Troubleshooting
Contact us in your Slack lab table if you experience trouble with installation and suggestions on how to improve this guide..