# Service desk orders for data spaces

This page list predefined service orders for data space management. To place an order, click the blue button and send us a prefilled email.

TIP

(1) Send your order from your organizational email that was registered in your user agreement. (2) Send us a regular email with your request if you can't find what you are looking for on the this page.

# Lab mangement

# New lab

Click the button below to order a new lab under your existing data space.

  • Who can order: Data space leaders and data space compliance coordinators in active data spaces.
  • Required attachment: A signed lab order and information on storage volume sizes and machine type for the home machine (see below).
  • Expected delivery time: One week.
  • Next step: Add your first lab users.
  • Cost: One lab subscription as specified in the Services specifications and Price list.
More on the required resource specifications

Your lab comes with one (1) machine with computational resources and attached storage by default. We call this your home-machine.

Machine type

For cost savings, we recommend that you start with the default.b2 machine type. And if needed, upgrade to larger machine types when your scientists are well onboard in your new lab and ready to explore. You may specify alternative machines types in the order if you know you need other sizes right away.

Storage volumes

Your lab comes with three (3) storage volumes attached to your home machine. We have suggested default sizes on these volumes that you may want to change.

Volume types

i) the archive volume is tailored for data storage, such as your raw data and results; ii) the work volume is tailored for your data in your day-to-day activities that your want to preserve, such as code files; and iii) the scratch volume is tailored for temporary analytical files, such typically generated in intermediate steps of your analysis. Note that the scratch volume do -not- include our restore service (backup).

Volume sizes

The minimum storage allocation of the three volumes is 1000 Gigabytes (1 Terabyte). We have suggested a default allocation that you may update if you like:

ARCHIVE = 400
WORK = 300
SCRACH = 300

The above numbers are in Gigabytes (1000 Gigabytes = 1 Terabyte). To illustrate, if you want your archive volume to be 2 Terabyte, specify ARHICVE = 2000 in your order.

More information

See the "Lab" section in our Services specifications for more information on the lab service and default configuration. Contact us if you need guidance on the size selection.

# Delete lab

Click the button below to order a lab deletion of an active lab under your data space.

  • Who can order: Data space leaders and Lab leaders in collaboration.
  • Required attachment: A signed lab deletion order.
  • Expected response time: Weeks.
  • Expected delivery: Countersignature from HUNT Cloud on your lab deletion order confirming that lab data, including online and offline duplicate copies, are deleted.
  • Cost: Included in your lab subscription.

DANGER

Once your lab data is deleted it can not be recreated. You must ensure that you have exported all data that you intend to preserve from the lab -before- you order the lab deletion. Contact us if you need guidance with this work.

# Transport

Internal transfers and import

Data transfers inside HUNT Cloud and external data imports can be ordered from our lab orders page.

# External export kista

The external export kista allows labs to make data available for external parties outside HUNT Cloud in a compliant manner. Note that external import kista can be ordere in the lab section of our service desk.

  • Who can order: Data space leaders or Data space compliance coordinators.
  • Required attachments: (1) A signed external kista export order, and (2) one SSH public key from the external uploader.
  • Expected response time: Days.
  • Expected delivery: Access information sent to the lab user that will make data available for export.
  • Cost: Included in your data space subscription.

External dependency

Note that time to successful transfer depend on access to SFTP software and potential firewall adjustments for the external-party that will upload data.

# Network opening

Network opening orders allows data transfers directly to and from parties outside HUNT Cloud.

  • Who can order: Data space leaders or Data space compliance coordinators.
  • Required information: IPv4 address and port number for the external party.
  • Required attachments: A signed network opening order.
  • Expected response time: Days.
  • Expected delivery: Network opening communicated in your Slack lab channel.
  • Cost: Included in your data space subscription.

# Data space mangement

# Update data space coordinator roles

Click the button below to update your data space coordinator roles under your existing data space.

  • Who can order: Data space leaders in active data spaces.
  • Required attachment: None.
  • Expected delivery time: One week.
  • Cost: Included in your data space subscription.