# Service desk orders for lab users

This page list predefined service orders for active users in one or more labs. To place an order, click the blue button and send us a pre-filled email with required information.

TIP

(1) Send your order from your organizational email that was registered in your user agreement. (2) Send us a regular email with your request if you can't find what you are looking for on the this page.

# Lab access

New users

The service orders below are aimed at active lab users. Lab access for new users are ordered by lab leaders or lab coordinators from our lab orders page using the new lab user button.

# Workbench access

Workbench provides smooth access to modern data science tools such as Jupyter Notebooks, Python, RStudio, R, Stata notebook or MATLAB.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: Workbench access key and certificate.
  • Requirement: (1) Active Signal app on phone. (2) Active license from your host organization for MATLAB and Stata for these to be installed.
  • Next step: Prepare your key transfer.
  • Cost: Included in the lab subscription.

# Workbench reissue

If you have existing Workbench setup and your certificate has expired request new one.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: Workbench certificate.
  • Requirement: (1) Active Signal app on phone.
  • Next step: Guide on Workbench reissue.
  • Cost: Included in the lab subscription.

# SSH passphrase reset

Order a SSH passphrase reset that you may need to access your workbench and install software on your home machine.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: Temporary passphrase on Signal.
  • Requirement: Active Signal app on your phone.
  • Next step: Guide on the passphrase reset.
  • Cost: Included in the lab subscription.

# Deactivate lab access

Head over to the lab orders page to deactivate your lab access.

# System access

# VPN access list

We allow connection from known IP addresses only outside Norway. Access from networks outside Norway needs to be requested included in our VPN access list.

  • Who can order: All active lab users.
  • Required information: Your IP4 address (opens new window).
  • Expected response time: One day.
  • Expected delivery: Opening communicated on email.
  • Cost: Included in the lab subscription.

# VPN certificate reset

You may need to reset your VPN certificate when you get a new local machine or if you need a new VPN passphrase.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: VPN passphrase on Signal, link to VPN certificate on email.
  • Requirement: Active Signal app on your phone.
  • Next step: Guide on the VPN reset.
  • Cost: Included in the lab subscription.

# Google authenticator key reset

You will need to reset the Google Authenticator key that you need to access the HUNT Cloud VPN, for example when you change your phone.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: New key on Signal.
  • Requirement: Active Signal app on your phone.
  • Next step: Guide on the key reset.
  • Cost: Included in the lab subscription.

# Applications

# MobaXterm configuration file

You may simplify your MobaXterm configuration using a predefined file with credentials and configuration during setup.

  • Who can order: All active lab users.
  • Expected response time: Days.
  • Expected delivery: File as email attachment.
  • Requirement: Active SSH connection.
  • Next step: MobaXterm configuration guide.
  • Cost: Included in the lab subscription.