Service desk orders for labs ​

This page list predefined service orders for administrative activities within a lab. To place an order, click the blue button and send us a pre-filled email.

Active lab user?

Orders for active lab users, such as workbench access and password resets, are listed in our do science service desk.

Save time

It saves you time to send us the request from your organizational email. We use this for identification. Requests from private emails need additional verification that takes longer.

Send us a regular email with your request if you can't find what you are looking for on the this page.

Lab management ​

New lab ​

We are happy to see your science fly! 🚀 Click the button below to order a new lab in HUNT Cloud.

  • Who can order: Anyone affiliated with an organization that holds active organizational agreements with HUNT Cloud. Contact us to ask if your organization is active or request organizational access.
  • Required attachment: A signed lab order that includes invoice information. Information on storage volume sizes and the machine type for your home machine in the order text (see below).
  • Expected response time: Days.
  • Expected delivery time: One week.
  • Next step: Add your first lab users.
  • Cost: One lab subscription with attached compute and storage costs as specified in the Services specifications and Price list.

Next: Add your first lab user(s)

It's important that you order lab access for each scientist (lab user) that will work in your lab as soon as you send us the above Lab order. Without these, your scientists will not be able to access your new lab.

Click on this link to get going.

More on the required resource specifications

Your lab comes with one (1) machine with computational resources and attached storage by default. We call this your home-machine.

Machine type

For cost savings, we recommend that you start with the default.c1 machine type. And if needed, upgrade to larger machine types when your lab users are well onboard in your new lab and ready to explore. You may specify alternative machines types in the order if you know you need other sizes right away.

Storage volumes

Your lab comes with three (3) storage volumes attached to your home machine. We have suggested default sizes on these volumes that you may want to change.

Volume types

i) the archive volume is tailored for data storage, such as your raw data and results; ii) the work volume is tailored for your data in your day-to-day activities that your want to preserve, such as code files; and iii) the scratch volume is tailored for temporary analytical files, such typically generated in intermediate steps of your analysis. Note that the scratch volume do -not- include our restore service (backup).

Volume sizes

The minimum storage allocation of the three volumes is 1000 Gigabytes (1 Terabyte). We have suggested a default allocation that you may update if you like:

ARCHIVE = 400 WORK = 300 SCRATCH = 300

The above numbers are in Gigabytes (1000 Gigabytes = 1 Terabyte). To illustrate, if you want your archive volume to be 2 Terabyte, specify ARCHIVE = 2000 in your order.

More information

See the "Lab" section in our Services specifications for more information on the lab service and default configuration. Contact us if you need guidance on the size selection.

Delete lab ​

Click the button below to order a lab deletion of an active lab under your data space.

  • Who can order: Data space leaders and Lab leaders in collaboration.
  • Required attachment: A signed lab deletion order.
  • Expected response time: Weeks.
  • Expected delivery: Countersignature from HUNT Cloud on your lab deletion order confirming that lab data, including online and offline duplicate copies, are deleted.
  • Cost: Included in your lab subscription.

DANGER

Once your lab data is deleted it can not be recreated. You must ensure that you have exported all data that you intend to preserve from the lab -before- you order the lab deletion. Contact us if you need guidance with this work.

Update lab leader ​

Click the button below to update lab leader roles for labs attached to your data space.

  • Who can order: Data space leaders and data space compliance officers.
  • Required attachment: A new signed lab order.
  • Expected delivery time: Days.
  • Cost: Included in your data space subscription.

User management ​

This section list user management orders aimed a lab administrators.

New lab user ​

Click the button below to order access for a new user to your lab.

  • Who can order: Lab leaders and lab coordinators.
  • Required attachment: A signed user agreement.
  • Expected response time: Days.
  • Expected delivery: Lab keys and VPN certificate.
  • Next step: Prepare your key transfer.
  • Cost: Included in your lab subscription.

Deactivate lab user ​

This order closes access for lab users that no longer need to use your lab, for example when projects ends or lab users switches jobs.

  • Who can order: Lab leaders and lab coordinators can deactivate access for all lab users. Lab users can deactivate their own lab access.
  • Expected response time: Days.
  • Expected delivery: Confirmation on email that lab access is deactivated.
  • Cost: Included in your lab subscription.

Reactivate lab user ​

Lab users are deactivated on request or after 180 inactive days. Lab leaders and lab coordinator can reactivate their access. We will need one order per lab for multiple lab access reactivations.

  • Who can order: Lab leaders and lab coordinators.
  • Required attachment: A new user agreement.
  • Expected response time: Days.
  • Expected delivery: Lab keys and VPN certificate.
  • Next step: Prepare your key transfer.
  • Cost: Included in your lab subscription.

Update lab coordinator role ​

Click the button below to update the lab coordinator role for a lab attached to your data space.

  • Who can order: Lab leaders.
  • Required attachment: None.
  • Expected delivery time: Days.
  • Cost: Included in your lab subscription.

Renew lab user agreement ​

Lab user agreements needs to be renewed approximately every two years for accounts to be active. Click the button below to renew the lab user agreement for one user.

  • Who can order: Lab leaders and lab coordinators.
  • Required attachment: A signed user agreement.
  • Expected response time: Days.
  • Expected delivery: Email acknowledgment.
  • Cost: Included in your lab subscription.

Compute ​

Update CPU machine size ​

Increase or decrease the computational power of one of your existing lab machines to a new machine type.

  • Who can order: Lab leaders and lab coordinators.
  • Expected response time: Days.
  • Expected delivery: Lab machine with updated size.
  • Requirement: The procedure require a machine restart that needs to be scheduled with your lab users.
  • Cost: As specified in the Services specifications and Price list.

GPU machines

Machine types deployed with GPU (GPU machines) can not be updated after deployment due to technical constraints. To update GPU machine types, (1) request a new GPU machine with your preferred machine type, (2) transfer any data or configuration files, and (3) request the deletion of your original machine.

New CPU machine ​

Add a new machine to your lab. A CPU machine is the default lab machine with CPU and memory aimed at data analysis.

  • Who can order: Lab leaders and lab coordinators.
  • Expected response time: Days.
  • Expected delivery: New lab machine accessible from your home machine.
  • Cost: As specified in the Services specifications and Price list.

New GPU machine ​

Add a new GPU machine to your lab.

  • Who can order: Lab leaders and lab coordinators.
  • Expected response time: Days (subject to availability).
  • Expected delivery: New lab machine with GPU accelerator accessible from your home machine.
  • Cost: As specified in the Services specifications and Price list.

Shelve machine order ​

Instance shelving allows you to stop an instance without having it consume compute resources. Shelved instance keeps the storage and can be started in the future when needed again.

  • Who can order: Lab leaders and lab coordinators.
  • Required information: lab name and machine name.
  • Expected response time: Days.
  • Cost: During unshelving a machine will be started with same machine type as before shelving

Unshelve machine order ​

This form serves for unshelving a machine after it has been shelved.

Delete a machine ​

Click the button below to order a machine deletion.

DANGER

Once data on your machine is deleted, it can not be recreated. You must ensure that you have exported all data that you intend to preserve from the machine before you order the machine deletion. Contact us if you need guidance with this work.

  • Who can order: Lab leaders and lab coordinators.
  • Required information: lab name and machine name.
  • Expected response time: Days.
  • Cost: No additional costs.

Store ​

Expand existing volume ​

You may expand the existing storage volumes inside your lab up to a maximum of 20TB. We will need separate orders for each individual volume you plan to expand. Read more in our data FAQ.

  • Who can order: Lab leaders and lab coordinators.
  • Required information: lab name, machine name, volume name and intended size.
  • Expected response time: One week. The volume expansion requires a machine restart that needs to be scheduled 9-11am on a workday.
  • Expected delivery: Increased storage capacity.
  • Cost: New storage is included in your total storage plan.
Identify the required information

You may identify lab name, machine name and volume name from your resource reports. Alternatively, you may log into your lab machine using SSH and fetch the information manually

Lab and machine name

You will find the lab and machine name for you home machine when you log into your home machine.

bash
Welcome to `LAB NAME`.

For the record, if you shouldn't be here - please
leave and report the incident to cloud.support+hunt-cloud-contact-form@hunt.ntnu.no.

Last login: Sun Dec  3 12:29:28 2017 from 10.10.10.10
your-username@`your-labname`-home~$

Example from above:

bash
# -- Machine name
your-labname-home

# -- Lab name (remove -home)
your-labname

If you plan to expand volumes of machines other than home, log into your machine of choice to identify the exact machine name:

bash
# -- Machine name
your-labname-iaas-helya-gpu1

.

Volume name and current size

You can identify the volume name while you are logged into the machine where you need to expand the storage:

bash
# -- Command
df -h | grep -E '(^Filesystem|/mnt/)'

# -- Output example
Filesystem      Size  Used Avail Use% Mounted on
/dev/vdc1       197G   61M  187G   1% /mnt/work
/dev/vdd1       493G   71M  467G   1% /mnt/archive
/dev/vde1       197G   60M  187G   1% /mnt/scratch
/dev/vdf1        99G   60M   94G   1% /mnt/cargo

The above example shows for example that /mnt/archive has a current Size of 493 gigabytes shown (500 gigabytes allocated).

New volume ​

You may add new volumes to your lab machines. We will need separate orders for each individual volume you plan to add. Read more in our coordinator FAQ.

  • Who can order: Lab leaders and lab coordinators.
  • Required information: lab name, machine name, volume name and total size in terabytes.
  • Expected response time: One week. The volume expansion requires a machine restart that needs to be scheduled 9-11 am CET on a workday.
  • Expected delivery: New storage volume attached (mounted) to your lab machine.
  • Cost: New storage is included in your total storage plan.
Identify the required information

You may identify lab name, machine name and volume name from your resource reports. Alternatively, you may log into your lab machine using SSH and fetch the information manually

Lab and machine name

You will find the lab and machine name for you home machine when you log into your home machine.

bash
Welcome to `LAB NAME`.

For the record, if you shouldn't be here - please
leave and report the incident to cloud.support+hunt-cloud-contact-form@hunt.ntnu.no.

Last login: Sun Dec  3 12:29:28 2017 from 10.10.10.10
your-username@`your-labname`-home~$

Example from above:

bash
# -- Machine name
your-labname-home

# -- Lab name (remove -home)
your-labname

If you plan to expand volumes of machines other than home, log into your machine of choice to identify the exact machine name:

bash
# -- Machine name
your-labname-iaas-helya-gpu1

Volume name and current size

You can identify your current volume names while you are logged into the machine where you need to expand the storage. For example on your home machine:

bash
# -- Command
df -h | grep -E '(^Filesystem|/mnt/)'

# -- Output example
Filesystem      Size  Used Avail Use% Mounted on
/dev/vdc1       197G   61M  187G   1% /mnt/work
/dev/vdd1       493G   71M  467G   1% /mnt/archive
/dev/vde1       197G   60M  187G   1% /mnt/scratch
/dev/vdf1        99G   60M   94G   1% /mnt/cargo

You may use this information to plan your new storage names and sizes. We typically recommend to go by type of storage and numbers as usage tends to change over time, such as archive2, work2 etc.

Volume Deletion ​

This form serves for ordering of volume deletion.

DANGER

Once data on volume is deleted, it can not be recreated. You must ensure that you have exported all data that you intend to preserve from the volume before you order a volume deletion. Contact us if you need guidance with this work.

  • Who can order: Lab leaders.
  • Required information: lab name, machine name, volume name.
  • Expected response time: Days
  • Cost: No additional costs.

Tape archive ​

Click button below to order a long term archiving of your data

  • Who can order: Lab leader and coordinator.
  • Required information: size of dataset and retention period.
  • Expected response time: Weeks.
  • Cost: Can be found in our price list

Data transfers ​

Internal kista ​

Internal kista is the best way to transfer data between two labs in HUNT Cloud.

  • Who can order: Lab leaders or lab coordinators from the uploader lab.
  • Required attachment: A signed internal kista order.
  • Expected response time: Days.
  • Expected delivery: Access information communicated in your Slack lab channel.
  • Cost: Included in your lab subscription.

External import kista ​

The external import kista allows external parties outside HUNT Cloud to transfer data directly to a lab inside HUNT Cloud in a compliant manner.

  • Who can order: Data space leaders or Data space compliance administrators.
  • Required attachments: (1) A signed external kista import order, and (2) one SSH public key from the external uploader.
  • Expected response time: Days.
  • Expected delivery: Kista access information sent to the lab user that will import the data.
  • Cost: Included in your data space subscription.

External dependency

Note that time to successful transfer depend on access to SFTP software and potential firewall adjustments for the external-party that will download data.

External export kista ​

The external export kista allows labs to make data available for external parties outside HUNT Cloud in a compliant manner.

  • Who can order: Data space leaders or Data space compliance administrators.
  • Required attachments: (1) A signed external kista export order, and (2) one SSH public key from the external downloader.
  • Expected response time: Days.
  • Expected delivery: Access information sent to the lab user that will make data available for export.
  • Cost: Included in your data space subscription.

External dependency

Note that time to successful transfer depends on access to SFTP software and potential firewall adjustments for the external-party that will upload data.

Network opening ​

Network opening orders allows data transfers directly to and from parties outside HUNT Cloud.

  • Who can order: Data space leaders or Data space compliance administrators.
  • Required information: IPv4 address and port number for the external party.
  • Required attachments: A signed network opening order.
  • Expected response time: Days.
  • Expected delivery: Network opening communicated in your Slack lab channel.
  • Cost: Included in your data space subscription.

Finance ​

Ask about cost ​

Use this button to query about costs related to your active data space and/or labs for new or ongoing services, for example related to resource changes, grant application and future projects.

  • Who can order: Data space leaders, Data space financial administrators, Lab leaders and lab coordinators.
  • Required attachment: None.
  • Expected response time: Days.
  • Expected delivery: One week.
  • Cost: Included in your lab subscription.

New invoice profile ​

Click the button below to add a new invoice profile to your data space. Use this is you want a new lab to be invoiced to a specific account that you control, or if you want to separate one of your existing labs into a separate account.

  • Who can order: Data space leaders and data space financial officers.
  • Required attachment: A new signed invoice profile.
  • Expected delivery time: Days.
  • Cost: Included in your data space subscription.

Update invoice profile ​

Click the button below to update an existing invoice profile in your lab. Use this is you want to update your account information, update your financial contact etc.

  • Who can order: Lab leaders and lab coordinators.
  • Required attachment: A new signed invoice profile.
  • Expected delivery time: Days.
  • Cost: Included in your lab subscription.

VAT exemption ​

As default, all invoices to labs outside NTNU will include value added tax (VAT). Documented collaborations with partners from NTNU may be exempted from VAT. If relevant, you can send us your collaboration agreement for evaluation.

  • Who can order: Lab leaders and lab coordinators.
  • Required attachment (one or more of the following): collaboration agreement, consortium agreement, grant applications and/or publications listing authors from both institutions.
  • Expected response time: Weeks.
  • Cost: Included in the lab subscription.

Community membership ​

Add a new community member ​

Labs under a BLUE data space subscription levels may invite collaborators to their HUNT Cloud community channels that are not active users in their lab. Membership is voluntary, and new members will be asked to consent to our data processing for the service.

  • Who can order: Lab leaders and lab coordinators on BLUE data space subscription levels.
  • Expected response time: Days.
  • Expected delivery: Link to the community consent forwarded to your collaborator on email.
  • Required information: Contact information and affiliation for your collaborator.
  • Required action for new member: Read and consent to the data processing terms of the service.
  • Cost: Included in the data space subscription.

Tingweek ​

Deregister to future Tingweek invitations ​

All active HUNT Cloud users will be invited to individual Tings three times per year during our Tingweeks. Participation is voluntary and you can deregister to receive future invitations here.

  • Who can order: Lab leaders and lab coordinators.
  • Expected delivery time: Days.
  • Expected response time: Confirmation of deregistration.
  • Cost: Included in your data space subscription.

General request ​

Don't find what you are looking for on the predefined orders above? Don't you worry. Send us a general service request.

  • Who can order: Lab leaders and lab coordinators.
  • Expected response time: Days.

General responses are slower

Note that a general request has slower response time than a predefined order. If you don't find what you are looking for here, it might be good to invest some time investigating options in our do science service desk.

Not an active user?

Contact us on email for general questions and information on our scientific services and activities.